Subject: Arabic Language Test - Mohd Usman
From: Mohd Usman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 09:21:05 -0400

| | Foreign Language Screening Test

Name | Mohd Usman     /  (91) 7827352182    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good evening Sir/Ma'am,

Thanks for contacting Babyshop.Com.

Sir/Ma'am, We tried to reach your given address to deliver your order xxxxx678 #handbag but unfortunately our delivery boy is unable to find your location and to contact you. Kindly, check and reset your delivery location and call on this number xxxxxxxx96 at 8:00 AM to receive your order.

If you have any additional information that you think will help us to assist you, please feel free to reply to this email.

Regards,
Mohd Usman
Customer Service Representative,
Babyshop.Com.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

I am sorry to hear that the TV cabinet we sent you was not in good condition you ordered. I understand your frustration and have notified the appropriate department of this mistake.

We would like to make this right by sending you another unit that you had ordered. If you would like, please keep the item you have already ordered. Otherwise, you may return the unit and we will refund the shipping.

Thank you for contacting us. Your satisfaction is important to our company and we hope that you'll allow us to correct this mistake for you.

If you have questions about the replacement of TV Cabinet please send us another message.

Thanks and regards,
Mohd Usman
Customer Service Representative,
Homebox Team

| |