Subject: English Language Test - Rijul Chauhan
From: Rijul Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 08:03:23 -0400

| | Foreign Language Screening Test

Name | Rijul Chauhan     /  (0532) 7905753914    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Your order of handbag is out of delivery but we failed to deliver because address mentionbon product is wrong..Please update right address so our delivery partner deliver your parcel as soon as possible...
Thankyou

Regards
Xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

Sorry for this inconvenience,we forward a request for damaged items to our team contact you and solve your query and we raise a request,your request no is .....
Stay with us ,you are valuable customer for us..

Regards
Xyz

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