Subject: English Language Test - Rohit Kanodia
From: Rohit Kanodia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 07:42:57 -0400

Foreign Language
Screening Test

Name

Rohit
Kanodia    /  (+91) 7009251970    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Good evening,

We deeply regret the inconvenience caused to you. As per our records, it can be
seen that you order is not delivered yet. We contacted our courier partner for
the delay in your order delivery and it is noted that your shipping address is
marked “wrong” as per the saying's by their delivery partner. Please
send us your updated address so we can further send it to our courier partner
for your timely delivery.

Yours faithfully

Rohit kanodia

Chat support, babyshop.com

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi abdul,

Inconvenience caused is deeply regrettable and it is concerning that the order
delivered to you was not up to your expectations. As you said, your cabinet has
scratches, please send us photographs of the same on this thread so we can
further investigate the cause of this and provide you with the best possible
compensation against it.

Yours truly

Rohit kanodia

Chat support, homebox team