Subject: English Language Test - ASHUTOSH DUBEY
From: ASHUTOSH DUBEY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 04:45:27 -0400

| | Foreign Language Screening Test

Name | ASHUTOSH DUBEY    /  (91) 7348526904    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hiii XYZ
I apologise for your inconvenience but I want inform you that we are Unable to deliver your product because you shipping address is incomplete..
So I request you please update address or cancel this ordered from your side and reorder with complete address. Refund Will be initiated in your account with in some days.
Thanks for shopping
Regards
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hiii Abdul,
I received your complaint in which you mentioned you got scratched product so you want replacement or return & refund.
I apologise for your inconvenience but don't worry we are give you best resolution and that is replacement if you give me permission I forward your request for replacement..
Thanks for shopping
Regards
Babyshop.com

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