Subject: English Language Test - Arjun Singh
From: Arjun Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 04:06:03 -0400

| | Foreign Language Screening Test

Name | Arjun Singh    /  (208011) 6307376514    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | sir/mam we tried to reach at your location to give you yours ordered #handbag unfortunately our delivery boy is unable to find your location and contact u.kindly set and check your delivery location again and call on 9 to pick your order.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

The Manager,

(X television showroom)

(Kanpur)

Dear Sir/ Ma'am

Sub: Complaint about non-functioning of television set

This is to bring to your attention that I had purchased a Sony Bravia 55 inch HD LED television set from your showroom on the 12th of October 2020. However for the past 1 month my HDMI port is non functional. I think it is defective.

The TV keeps going into sleep mode and it can be very annoying.

I purchased the television set on the 12th of October and paid 66,000/-. I would like a replacement as it is well within the warranty time frame.

Will be waiting for a quick response.

Thank you,

Yours Sincerely,

(Xyz)

| |