Subject: English Language Test - Bushra Khan
From: Bushra Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 02:16:51 -0400

Foreign Language
Screening Test

Name

Bushra
Khan    /  (110041) 9667541526    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Good morning

Greetings from customer service

First of all,we would like to apologize for inconvenience,we understand an
experience like this can be upsetting. We have checked and found that the
address given by you is wrong.

Kindly confirm your address once and you will receive your order Tomorrow.

Kind regards

Bushra.k

Customer support

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Good morning

Greetings from customer service

We are so sorry to hear you’re not happy with your product, however we also
fully respect your decision.

We’ve processed your request to our senior team regarding your complaint. We
will replace your order.

Once more, we apologize for the inconvenience this has caused you. In case
you’re still in search of a similar product, feel free to reach out as we
would love to assist you in finding the right product for you.

Kind regards

Bushra.k

Customer support