Subject: English Language Test - Deepanshu Rathee
From: Deepanshu Rathee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 01:40:00 -0400

| | Foreign Language Screening Test

Name | Deepanshu Rathee    /  (201305) 9999501137    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected Sir,

We have received your concern in aspect to the courier status. As the courier was delivered on the same day on your mentioned address but the address was not correctly found. We believe you mail the correct address to us.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,

As per your concern to the TV unit to be replaced or refund policy. You need to know this before buying the TV unit or at the time team visited you. As per the company there is no refund policy and our customer representative will visit and check the TV unit and what all best can be done will be provided to you.

Thank you

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