Subject: English Language Test - Ravi Shah
From: Ravi Shah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 2 Oct 2022 11:07:39 -0400

| | Foreign Language Screening Test

Name | Ravi Shah    /  (+91) 8130624925    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/mam,
Thank you for reaching out to 24×7 service. Hope you and your family are doing well, staying safe and healthy.
We sincerely apologize for any inconvenience that this may have caused you. We completely understand that you are waiting for your order to be delivered from past 14 days that has not been reached to you yet please be informed, your order was shipped and delivery was attempt on the same day when it was booked, but the courier person unable to locate the address. It seems to us that the address we have on our end is incorrect. Please be assured, we will deliver the hand bag as soon as we get the address.
Please click on this link and it will ask to provide the address and contact details. Once you submit the details, the delivery will be rescheduled and you will be notified via email.
Thank you for reaching out to us. For more information, please reach out to us via,
Phone:××××××××××
Email:customercare@24×7happiness.com
Thank You!

Best Regards,
Ravi
Customer Service Executive
24×7 Happiness

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Thank you for reaching out to us. Hope you and your family are doing well, staying safe and healthy.
We really apologize for the cabinet issue that you have faced. Thank you for informing us and giving us a chance to fix this issue, please do provide us your bill copy along with screenshots of item issue so that, I can forward it to our concerned team and they will assist in fixing it.
I have raised an request no. ××××××××××
Please keep this number safe and provide this to our concerned team.
Thank you for reaching out to us. For more information, please reach out to via,
Phone:××××××××××
Email:×××××××××××
Thank you!

Best Regards,
Ravi
Customer Service Executive

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