Subject: English Language Test - Rinki Nishad
From: Rinki Nishad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 2 Oct 2022 03:12:22 -0400

| | Foreign Language Screening Test

Name | Rinki Nishad    /  (+91) 08604603407    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Mam,

Hope you are doing well. We regret that you facing the problem. Now here we are checked your destination address and found something mismatch. Should I know your destination address please.
Stay in touch.
Thank for giving your precious time. We fixed the issues as soon as possible.
Thanking you
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good morning dear Abdul,

We and our team apologizes that you faced this kind of issue. As you mentioned that the T.V. Cabinet having sime scratches. Now our team Will installe T.V Cabinet with new one as soon as possible. Kindly stay in touch.

Thanks and regards
Homebox Team

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