Subject: English Language Test - Muskan Garg
From: Muskan Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 2 Oct 2022 02:12:35 -0400

| | Foreign Language Screening Test

Name | Muskan Garg    /  (91) 8527029423    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi customer's name

I am very sorry to hear that you did not receive your package. If we are unable to find it I will, of course, issue a refund. I would like to try a few things that have successfully located packages in the past. I will call your [post office/courier/delivery company] and initiate a trace on the package. Sometimes the package is simply there, awaiting pickup.
Please, do, ask your family and neighbors. Many lost packages were simply laid aside by a family member and then forgotten. And sometimes your delivery driver leaves it with a neighbour because s/he doesn’t want to leave it out in the weather.
If these measures don’t work I will file a case with [the carrier]. Many carriers now have scanners that are equipped with GPS tracking and the inspectors can find out exactly where the package was delivered. If your package was delivered to the wrong address they may be able to retrieve it and get it to you.
I will let you know what I find out and, please, let me know if you are able to find it yourself. If we can’t find it within a few days, I will refund and let you know what the inspectors find out.

Regards,
[Your name]

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi customer's name

I am very sorry to hear that you did not receive your package. If we are unable to find it I will, of course, issue a refund. I would like to try a few things that have successfully located packages in the past. I will call your [post office/courier/delivery company] and initiate a trace on the package. Sometimes the package is simply there, awaiting pickup.
Please, do, ask your family and neighbors. Many lost packages were simply laid aside by a family member and then forgotten. And sometimes your delivery driver leaves it with a neighbour because s/he doesn’t want to leave it out in the weather.
If these measures don’t work I will file a case with [the carrier]. Many carriers now have scanners that are equipped with GPS tracking and the inspectors can find out exactly where the package was delivered. If your package was delivered to the wrong address they may be able to retrieve it and get it to you.
I will let you know what I find out and, please, let me know if you are able to find it yourself. If we can’t find it within a few days, I will refund and let you know what the inspectors find out.

Regards,
[Your name]

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