Subject: English Language Test - Mukul Mishra
From: Mukul Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 1 Oct 2022 02:33:55 -0400

| | Foreign Language Screening Test

Name | Mukul Mishra    /  (201005) 8851879035    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Response ......Let me check as we never want our customers to go through these situations.
Sorry for the inconvenience caused to you....                                                                    We are contacting the Courier partner to check on the issue....
After successfully connected with courier we can re verify the cx location and after that if issue still not solved we can make a conference call with customer and courier guy or else request customer to send current location to courier partner number and will share the courier partner number to customer and also request customer to please guide him if any location issue faced by courier partner on reaching to customer new location... And until then We can also monitor the order till it successfully delivered to customer.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Let me check as we never want our customers to go through these situations.
Sorry for the inconvenience caused to you....
Please share the valid images that clearly illustrate the issue.
After successfully validating the images we will give customer assurance that not to worry! Your situation is my situation and i am doing my best that I can do for you...
If issue is genuine then we pitched for replacement or refund that is best according to situation and also share feedback to concerned team.

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