Subject: English Language Test - Shivangi Sharma
From: Shivangi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 11:20:47 -0400

| | Foreign Language Screening Test

Name | Shivangi Sharma    /  (91) 9958707196    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey sir/mam

good evening,

I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.

Your order was shipped by us and handed over to the courier company but the courier company failed to found your delivery address as the address provided by you for delivery was wrong. So please provide us the correct delivery address so that shipping process will start again.

Baby shop.com
(Shivangi Sharma)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey good evening,

Thank you for pointing us to the problem. I understand this must be frustrating for you.

I will get in touch with our product team and will get back to you within thirty minutes. If you have any questions, please feel free to reply to this mail.

Homebox team
Shivangi Sharma

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