Subject: English Language Test - Sachin Singh
From: Sachin Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 11:09:03 -0400

| | Foreign Language Screening Test

Name | Sachin Singh     /  (91) 7678484941    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | sir/mam, We tried to reach at your location to give you yours ordered #handbag unfortunately our delivery boy is unable to find your location and contact you. kindly set and check your delivery location again and call on 9 to pick your order.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear, sir/mam

I’m saddened to hear that you’re not happy with your recent purchase, and I hope you’ll let us make it right. Although we don’t offer refunds, we do have several options available to give you the value you deserve from [ABC].

LIST OF OPTIONS: exchange, return, discount on a future purchase, etc. - include links if applicable.

In the meantime, will you share with me what went wrong with this purchase?

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