Subject: Re: English Language Test - Drashti Gurbaxani
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 30 Sep 2022 04:15:29 -0700 (MST)

she refused,looking for a permanent job. 

From: "Aishwarya Jaiswal" <[email-masked]> 
To: "Deeksha Dadu" <[email-masked]> 
Sent: Friday, September 30, 2022 4:19:33 PM 
Subject: Re: English Language Test - Drashti Gurbaxani 

stay in Noida,sound good,worked with Teleperformance,offered 22k,but will confirm in evening 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Friday, September 30, 2022 11:36:59 AM 
Subject: Fw: English Language Test - Drashti Gurbaxani 

interview 

From: Drashti Gurbaxani <[email-masked]> 
Sent: Friday, September 30, 2022 10:57 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Drashti Gurbaxani 

	
	
			Foreign Language Screening Test 
		
	Name 	Drashti Gurbaxani / (+91) 8239308044 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear XYZ, 
We've recieved your email regarding the status check of your order. We would like to inform you that the courier service tried to deliver the order but due to wrong address, the delivery attempt was failed. We request you to place a fresh order with the correct address. Please feel free to contact us back in case you face any issues. Thank you for contacting babyshop.com. Have a great day! 

Regards, 
Drashti Gurbaxani 
(Customer Support Executive) 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 

We are so sorry for the inconvenience you have faced. As you have received a damaged product, we are placing a request for replacement of the same. You can expect the pickup of your product within 24-48 hours. We have taken it as a feedback too, ensuring you a better experience with your future purchases. Please feel free to contact us back in case you face any issues. Thank you for contacting Homebox. Hope you have a great day ahead! 

Regards, 
Drashti Gurbaxani 
(Customer Support Executive)