Subject: English Language Test - Shalini Kaushal
From: Shalini Kaushal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 06:57:28 -0400

| | Foreign Language Screening Test

Name | Shalini Kaushal    /  (201009) 8269465988    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From flipkart
To [email-masked]

This is to inform that your order has been delayed due to confusion of address we request you to please confirm your address in the link given below. We deeply apologize for the inconvenience caused and we will try to fix this problem as soon as possible

Regards
Flipkart

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

From Homebox team
To [email-masked]

Hi Mr abdul
We deeply apologize for the inconvenience caused . We will soon send a team in your house for the replacement of the  TV cabinet.  We will make sure that this will not happen again.

Regards
Homebox team

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