Subject: Re: English Language Test - Rohit Rathi
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 30 Sep 2022 03:42:11 -0700 (MST)

stay in Haryana,working with Kotak bank,not interested in contractual job 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Friday, September 30, 2022 11:37:21 AM 
Subject: Fw: English Language Test - Rohit Rathi 

interview 

From: Rohit Rathi <[email-masked]> 
Sent: Friday, September 30, 2022 10:51 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Rohit Rathi 

	
	
			Foreign Language Screening Test 
		
	Name 	Rohit Rathi / (+91) 7082186877 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Customer, 

Unfortunately, your order has been delayed due to wrong address that was provided to the courier company. We sincerely apologize for any inconvenience this may have caused you. 

Please provide us the right address and our team will resolve this issue as soon as we get the information. 

Stay tuned for updates on your tracking page. Thanks for being a valued (XYZ company) Customer. 

Sincerely 
Rohit Rathi 
Customer Service Team 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Mr. Abdul, 

We regret that you have received the damaged product. Please accept my apology on behalf of my company for the inconvenience caused. 

We have a strict quality check procedure to ensure that the customer gets the right product. We have a replacement or full refund policy for products that do not match our quality standards. 

The delivery executive will be at your doorstep to collect the damaged piece and provide you a replacement within the next 3 days. 

If you have any question, feel free to contact me. 

Sincerely, 
Rohit Rathi 
Customer Services Team