Subject: English Language Test - Avinash Kumar
From: Avinash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 06:40:17 -0400

| | Foreign Language Screening Test

Name | Avinash Kumar    /  (+91) 9625174672    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

I'm sorry to know that you've not received the package yet. This is definitely not what we want you to experience with us.
Upon checking the details, I see that the carrier tried to deliver your package but as per the courier, the provided address is incorrect.
In this case, I would suggest you to write back to us mentioning your complete address and we'll get in touch with the carrier to resolve it at the earliest.

Thank You,
Avinash Kumar.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

Greetings for the day!

I'm sorry to know that there are scratches on the cabinet. This was not expected. I'm escalating it as a feedback to the respective team.

To help you with this, I'm arranging an agent who will visit to your place to inspect the TV. The agent will make notes about the errors and will escalate the issue accordingly.
The agent will be at your address within 24-hours.

I hope this helps. Please contact us if there is anything we may assist you with.

Have a happy time ahead!

Thank you,
Avinash Kumar.

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