Subject: English Language Test - Bhavya Dalmia
From: Bhavya Dalmia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 06:26:25 -0400

| | Foreign Language Screening Test

Name | Bhavya Dalmia    /  (91) 8742087428    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/madam
Your order was processed
We tried to deliver the handbag to the address that you provided but according to the courier company address was not correct
So, kindly send us the correct address so that we can deliver your order
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul
We are sorry for the inconvenience
We will replace you cabinet with another one.
Please provide your order number and contact details
Thank you

| |