Subject: Fw: English Language Test - Shilpi Mall
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Fri, 30 Sep 2022 09:10:09 +0000

interview
________________________________
From: Shilpi Mall <[email-masked]>
Sent: Friday, September 30, 2022 1:51 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Shilpi Mall

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Shilpi Mall    /  (110091) 9891646365    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Good Morning!
Greetings from XYZ (Company name).
Hope you are doing good.

We sincerely apologize to you for the delay in delivery of the products you order with us.
This is in regards to your order number 2345 which you placed with our company on the 16th sept. Due to incorrect address provided by you your order has not been delivered yet.

We tried to contact you through email and call but there was no response from your side. If you want to get your product deliver now, then you can share the correct address with us, we will make changes in  the address and deliver the product as soon as possible.

Feel free to connect back with us.
Stay safe.

Regards,
XYZ Company.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Good Morning!
Greetings from XYZ (Company name).
Hope you are doing good.

Thank you for the informing us about the defective item you received by us on 30 Sept. 2022. I understand your frustration. I want to apologize on behalf of everyone at Homeobox Team for our mistake.
We would like to offer you a replacement.

Than you for highlighting this experience  with us. Here at Homebox Team, we are always looking for ways to improve our operations and service. Thoughtful feedback from the customer like you help and encourage us do better.

Feel free to connect back with us.

Regards,
Homebox Team.