Subject: Fw: English Language Test - Saurabh Kumar
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Fri, 30 Sep 2022 09:09:10 +0000

interview
________________________________
From: Saurabh Kumar <[email-masked]>
Sent: Friday, September 30, 2022 2:23 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Saurabh Kumar

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Saurabh Kumar     /  (+91) 7838058564    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Sir/Ma'am

Greetings!

Sorry to hear about this. Regarding your raised concern of product status (Hand Bag).
We would like to inform you that as per our courier delivery partner your product delivery was attempted at the mentioned address. But, due to the wrong delivery address we couldn't deliver your product. We would like to request you kindly check your address at your end once and let us know to reply back this email. You also can contact us at 91.
We look forward to serving you best in the near future.

Kind Regards
Babyshop.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Sir/ Ma'am

Greetings!

We are sorry to hear that the (TV Cabinet) delivered to you is defective. While we do our best to make sure that all the products that we sell to our customers go through a rigorous quality check before delivery, some of them are sealed by the selling brand to ensure the safety of the product. As a result, verifying the quality status of these products is not possible for us. However, as a well-known eCommerce platform, we have to make sure that our customers are happy with the purchases they make through our platform.

We started an inquiry into the cause of the damage and discovered that the product was damaged during the course of shipment.

I have made a note of your complaint. We will provide you a replacement for the defective product. In the next 1-2 days, our delivery executive will have reached you to collect the defective ( TV Cabinet) and will provide you a new one (of the same model) in return.

Please accept our apologies for the inconvenience caused. I am including a one-year warranty card free with your order which includes the replacement of specific parts if any damage occurred to them within a year of your purchase.

Please feel free to contact me via phone or email if you need help with anything else.

Sincerely
Homebox