Subject: English Language Test - Sourav Bisht
From: Sourav Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 04:20:48 -0400

| | Foreign Language Screening Test

Name | Sourav Bisht    /  (91) 09910922136    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sorry sir for unconvinance, as we check you address is not correct.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Apologize from our side, our Technician will visit and check the product. If it's possible we will replace the product.
Thank you

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