Subject: English Language Test - Pankaj Sahani
From: Pankaj Sahani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 03:15:34 -0400

| | Foreign Language Screening Test

Name | Pankaj Sahani    /  (+91) 09599127922    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

I am so sorry to learn that your order has not arrived.Your order was shipped on the same day however the order was not delivered to you because your address is incorrect as per the courier box.
Kindly will you please give me your correct address details on our company email or you can call us directly so that we can deliver your order on your address.
Once again,I sincerely apologise for the inconvenience.

Best wishes,
Babyshop company

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We are sorry to learn that the TV Cabinet delivered to you is defective.While we do our best to make sure that all the products that we sell to our customers go through a rigorous quality check before delivery, some of them are sealed by the selling brand to ensure the safety of the product. As a result,verifying the quality status of these products is not possible for us. However, as a well-known eCommerce platform, we have to make sure that our customers are happy with the purchases they make through our platform.
We started an inquiry into the cause of the damage and discovered that the product was damaged during the course of shipment.
I have made a note of your complaint. We will provide you a replacement for the defective product.In the next 1-2 days, our delivery executive will have reached you to collect the defective TV Cabinet and will provide you a new one  in return.

Please accept our apologies for the inconvenience caused.Please feel free to contact me via phone or email if you need help with anything else.

Best wishes,

Homebox Team

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