Subject: English Language Test - Rohit Rathi
From: Rohit Rathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 01:21:17 -0400

| | Foreign Language Screening Test

Name | Rohit Rathi    /  (+91) 7082186877    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Unfortunately,  your order has been delayed due to wrong address that was provided to the courier company. We sincerely apologize for any inconvenience this may have caused you.

Please provide us the right address and our team will resolve this issue as soon as we get the information.

Stay tuned for updates on your tracking page. Thanks for being a valued (XYZ company)  Customer.

Sincerely
Rohit Rathi
Customer Service Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,

We regret that you have received the damaged product. Please accept my apology on behalf of my company for the inconvenience caused.

We have a strict quality check procedure to ensure that the customer gets the right product. We have a replacement or full refund policy for products that do not match our quality standards.

The delivery executive will be at your doorstep to collect the damaged piece and provide you a replacement within the next 3 days.

If you have any question, feel free to contact me.

Sincerely,
Rohit Rathi
Customer Services Team

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