Subject: English Language Test - HARSH RAJ KASHYAP
From: HARSH RAJ KASHYAP <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Sep 2022 12:02:36 -0400

| | Foreign Language Screening Test

Name | HARSH RAJ KASHYAP    /  (91) 8092250694    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Mam
I can see that the hand bag. You ordered 14 days ago from our company its address is not correct as i can see. Also our delivery boy said the product address is not proper so i can’t be able to delivered this product.

So sir/mam i request you to please send us your correct and proper address. After that i would be able to delivered your product.
Sorry for inconvenience yoy have to faced.

THANK YOU

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Deat Sir/Mam
Sorry for this inconvenience. i apologise From my side to face this issue.I will surely help you which is i able to do.
i have raised a complain to our relevant team for this same.
please give us 3 to 4 working days .
Thank you cooperation.

THANKS & Regard

RELEVANT TEAM:-

Hello sir/mam
i see you had bought a tv cabinet from our company or you have to get scratches from us. i ‘m sorry for that but it’s company policy i can’t provide you a refund because you have to install the product. if you do not have the product installed, i may able to assist you.

THANK YOU & REGARD

HARSH RAJ KASHYAP

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