Subject: English Language Test - Syed Masihullah
From: Syed Masihullah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Sep 2022 09:42:19 -0400

| | Foreign Language Screening Test

Name | Syed Masihullah    /  (+91) 8056113686    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
We have received your query related to your order placed on 01/01/1111, order number 1111 which we shipped on the same day, but order has been returned back to the merchant because our delivery associate tried to reach you in mentioned address and found address is incorrect.

and we regret to inform you that your order has been cancelled as per company policies as we tried to reach you but no response from your side

we request you to place an order again by updating your delivery location and address to avoid cancellation

customer support team,
syed
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We request you to send us pictures of TV cabinet and delivered items to check and initiate replacement as per our company policies.

customer support,
syed
home box

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