Subject: Re: English Language Test - Rajindra Sanwal
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 29 Sep 2022 05:46:55 -0700 (MST)

stay in Noida,sound ok,shared in sheet,ready to work for 45days,earlier worked with Concentrix, 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Thursday, September 29, 2022 2:15:30 PM 
Subject: Fw: English Language Test - Rajindra Sanwal 

interview 

From: Rajindra Sanwal <[email-masked]> 
Sent: Thursday, September 29, 2022 1:48 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Rajindra Sanwal 

	
	
			Foreign Language Screening Test 
		
	Name 	Rajindra Sanwal / (91) 9953935728 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi, 

I understand stand you have not received your package yet. I am sorry for the inconvenience caused to you. I will surely help you in this matter. 

I have checked the order details and found that the courier has tried to deliver the package but the delivery address is incorrect. I request you to please update the correct address and I assure you that the package will be delivered as soon as possible. 

You can also contact the courier and request to deliver the package at correct address. Please find the courier details below: 

ABC courier 
Phone number - 123456789 

You can also contact us on phone and we will help you in updating your address. 

Customer Care Number : 123456789 

You are our valuable customer and your satisfaction is most important to us 

Thanks and Regards 
Rajindra 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi, 

I understand that there are some scratches on cabinet. I apologize for the inconvenience. I will surely help you in this matter. 

To make convenient, I offer you below options : 

1. You can send the item back and we will create replacement or refund as per your convenience. We will also provide you with the return label. 

2. If you wish to keep the item then I offer you 20 percent discount. 

Please write us back with the convenient option and we will surely help you in getting the resolution as per your convenience. 

You can also contact us on phone for live assistance. 

Customer Care Number : 123456789 

Please feel free to contact us. Your satisfaction is always important to us. 

Thanks and Regards 

Rajindra Sanwal