Subject: Re: English Language Test - Pooja Dubey
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 29 Sep 2022 04:28:25 -0700 (MST)

6y of experience,sound average,need time to think,stay in Noida 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Thursday, September 29, 2022 2:20:30 PM 
Subject: Fw: English Language Test - Pooja Dubey 

interview 

From: Pooja Dubey <[email-masked]> 
Sent: Thursday, September 29, 2022 12:40 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Pooja Dubey 

	
	
			Foreign Language Screening Test 
		
	Name 	Pooja Dubey / (110032) 8802322441 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear customer, 

Greetings of the day,hope you are well . 

Through this email we want to inform you that as per your provided address is incorrect courier company is trying to connect with you but your address is wrong .kindly update your correct address 

Regards 
Customer Support Team 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear customer. 

Greetings of the day.I m sorry to learn that you are facing issues with our product I understand how frustrating this must have been for you. We value our customers' time, and this should not have happened.We are prioritising the issue you're facing with our "TV cabinet " I'll notify you right away when it's fixed 
I appreciate you making us aware of your negative and I apologize for the inconvenience this has caused. Please let us know if you have any additional questions 

Regards 
Customer Service Team