Subject: Re: English Language Test - MARSAD PTP
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 29 Sep 2022 04:03:58 -0700 (MST)

immediate joiner,stay in Delhi,ask to take Arabic test as well. 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Thursday, September 29, 2022 3:00:02 PM 
Subject: Fw: English Language Test - MARSAD PTP 

interview- if arabic is good, hire for arbic, if arabic is not good, u can offer him for english 

From: MARSAD PTP <[email-masked]> 
Sent: Thursday, September 29, 2022 2:34 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - MARSAD PTP 

	
	
			Foreign Language Screening Test 
		
	Name 	MARSAD PTP / (+91) 8136995245 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Customer, 

Thank you for bringing this problem to our attention. We are so sorry for any inconvenience this may have caused. 

The tracking information for this order shows that the package is being returned to shipper as undeliverable. Please place your order again with the correct address. 

Best regards, 

MARSAD Live salesman 

+91 8136995245 
[email-masked] 
www....... 

ARABIC 
عميلنا العزيز 

شكرًا لك للفت انتباهنا إلى هذا الأمر؛ نعتذر عن أي إزعاج 
.سبّبه لك هذا الأمر 

وتوضح معلومات التتبع الخاصة بهذا الطلب أن الطرد قد 
تم إرجاعه إلى الشاحن باعتباره غير قابل للتسليم. يرجى 
.تقديم طلبك مرة أخرى بالعنوان الصحيح 

،مع أطيب التحيات 

مرثد 

+91 8136995245 
[email-masked] 
www....... 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	
Mr. Abdul, 

Thank you for contacting us about the damaged product you received. I am very sorry this has happened and wish to make it right for you. 

I am sending a replacement product, which I personally inspected for damage before shipping. 

I apologize for any inconvenience you may have experienced and hope that you'll continue to do business with us in the future. 

Thank you, 
MARSAD Live Salesman 
+91 8136995245 
[email-masked] 
www....... 

ARABIC 
،السيد عبد 

شكرًا لك على الاتصال بنا بخصوص المنتج التالف الذي تلقيته. أنا آسف جدًا لحدوث هذا وأتمنى أن يكون مناسبا 
.لك 

أنا أرسل منتجًا بديلاً ، والذي فتشته شخصيًا بحثًا عن 
.الضرر قبل الشحن 

أعتذر عن أي إزعاج قد تكون واجهته وآمل أن تستمر في 
.التعامل معنا في المستقبل 

،مع أطيب التحيات 
مرثد 

+91 8136995245 
[email-masked] 
www.......