Subject: English Language Test - Devansh Singh
From: Devansh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Sep 2022 04:19:24 -0400

| | Foreign Language Screening Test

Name | Devansh Singh    /  (+91) 07379958833    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Really sorry for the inconvenience caused to you. As I've checked the status of your order. It was placed 14 days back. I would like to inform you that it has been received by the courier and he tried to deliver your order but due to some address issues with your order it's getting delayed but don't worry we are here to resolve this issue and deliver this order to you as soon as possible. Could you please confirm the order address with us so that we can resolve this issue. Feel free to reply to this email with the details. Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Thanks for reaching out to us with this issue of yours. Really sorry for the inconvenience you have to faced with this. But rest assured, we are here to resolve this issue.
As we have checked, that you placed an order for TV cabinet which was delivered to you last week.
We have successfully raised this issue to our relevant team and they will contact you regarding replacement of the item and they will replace the damaged item with new one.
Hope we have been able to resolve this issue of yours.
Thank you.
Devansh Singh

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