Subject: English Language Test - Devansh sharma
From: Devansh sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Sep 2022 03:22:56 -0400

| | Foreign Language Screening Test

Name | Devansh sharma    /  (91) 7011403536    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey Mr xyz
I’m devansh (CSE), from babyshop.com I’do like to personally thank you for placing order from our site , but I get to know that you have list the wrong address while placing the order because of that our delivery partner is not able to reach you as per the given time duration. So, I like you state you that please connect with the delivery executive with the given phone number in the text message. We Will deliver your order as soon as possible. If you have any questions please reply to this mail. We are always happy to help you !
Devansh sharma

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Mr/Miss xyz,
Thank you for reaching out to request a refund/replacement on your purchase of TV cabinet. I'm sorry to hear that our product didn't meet your requirements. I completely understand that it isn't for everyone. We definitely replace your product within 3-4 working days. Also a team will be assigned at your place to dismantle the existing TV cabinet please maintain the box and the bill of the product intact.  I'm happy to help you with this right away. Please contact 4500-982-2223 for the further assistance.
Thank you
Devansh sharma

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