Subject: Arabic Language Test - Abdul Ahad
From: Abdul Ahad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Sep 2022 02:22:03 -0400

| | Foreign Language Screening Test

Name | Abdul Ahad    /  (91) 9065150540    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi
Thank you for contacting us .
I have noticed that in your record there is a mistake in your address that has been updated in your record,my representative unable to reach your mentioned address.
I request you to kindly rectify this mistake as soon as possible for further any communication.
I am hopping to see correct address updated.
Thank you for attention.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hell
I’m very sorry about this situation. It’s always important for us to keep our customers satisfied and make fair decisions. That’s why our claim evaluation processes are strict and we take into account all details to decide what’s the right course of action.

We’ve taken a look at your claim and it seems our agent followed protocol and our official instructions to assess it. At this point, we stand by his report.

However, I’ve passed this on to my team so we can look into it further – we always want to be 100% sure we’ve made the correct decision. I can’t promise anything, but we will do everything possible to find a solution for you, if there is one.

Thank you for your patience. If you need anything else, let me know if I can help.

Abdul

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