Subject: English Language Test - Akash .
From: Akash . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Sep 2022 00:59:05 -0400

| | Foreign Language Screening Test

Name | Akash .    /  (+91) 8930582232    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi abc,

I hope you are doing well, we received your complaint against your online order that you purchase 14 days back.

I want to tell you that we handed over your parcel to the courier company for delivery on the same day, but due to mismatch of address the order is not delivered yet.

I request you to kindly share your address agian, so we can contact to our delivery team and make sure that your parcel will shortly deliver to you.

Thank you for contacting us.

Regards,
Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi abdul,

I hope you are doing well, we received your complaint regarding a TV cabinet you purchased last week from our store.

After processing your request, our team again visit your house to check what's the exact matter and after their inspection we conclude the things further.

Thanks for contacting our team.

Regards,
Homebox

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