Subject: English Language Test - Shaikh Shahnawaz Alam
From: Shaikh Shahnawaz Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Sep 2022 16:26:20 -0400

| | Foreign Language Screening Test

Name | Shaikh Shahnawaz Alam    /  (91) 7275483011    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

I am extremely sorry for not getting delivered your product on time . I am continuously in touch with my team since you raised issue and I know that was the result of communication gap and address issue ,all will be resolved soon and U will receive the product .As you know our first priority is to give best services to our customers .I try my best to to resolve your issue at earliest priority. Your product will be delivered soon . Inconvenience faced by you is regretted badly.

Regards
Xyz

مرحبا  انا آسف جدا علي لعدم تسليم منتجك في الوقت
المحدد كما انت تعلم ان الاولية الاولي لشركتنا
هي تقديم افضل الخدمات لعملائنا ولكن للاسف بسبب بعض الاسباب لم تتمكن ان تحصل علي منتجك حتي بعد ما مضي اربعة عشر يوما  انا اتصلت با القسم المتعلق وابذل جهدنا ان لحل
.   مشكلتنا بسرعة

شكرا
اب ج

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi ,

Your inconvenience is badly regretted . Our foremost priority is to provide satisfactory service to our customers . So don't worry your issue will be resolved soon as company's terms and condition and you will be satisfied with your product

Regards

XYZ

مرحبا
ازعاج مو سف بشدة ،اولو تينا  القصوي تقديم افضل الخدمات كما سمعنا قد حصل منتجك بعض الخدوش ساقدم حلا لمشكلتك في اقرب وقت  ولذا التمس منك لا تقلق نحن نر جح اعضاء نا اعمالنا
ترجيحات كثيرا  كما انتم اسباب ب الشركة  و
.    تاسيسها

شكرا لكم
- ا-ب -ج

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