Subject: English Language Test - shubham kumar
From: shubham kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Sep 2022 11:09:27 -0400

| | Foreign Language Screening Test

Name | shubham kumar    /  (+91) 6204588353    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Ma'm
My name is Shubham kumar . I am here to help you about your queries regarding your order and I am very pleased to informed you that your order is already handed over to the our courier partner and they already started to track you down but due to some misunderstanding they could not able to tracked down your respective address . if you could  provide us your specific address once again to me i will update it to your profile and in future there will be no delaying  in your order . and very soon you will have your order once you confirm you address. for any other queries please reach out to us .we are here to make your experience better onwards. Have a good Day.

Regards
Shubham kumar
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,
my name is shubham kumar .we are very sorry that you are experienced this thing.we are one of the leading companies in home appliances . we apologise for your experience and in future it will not repeat we are going to make sure of that. kindly give us a chance to make this better for you . we can assure you that the cabinet will going to be return/replaced as you like .kindly gives us a chance to make this better and delightful we will send you a team tomorrow to your if still you don't like the cabinet we will assure you that your money will be refunded in your account within (5-7 working days ) .we will looking forward to make your shopping experience easy and delightful. Have a great day Ahead.

Regards
Shubham kumar
Homebox Team

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