Subject: English Language Test - Mohd Suhail
From: Mohd Suhail <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Sep 2022 10:26:26 -0400

| | Foreign Language Screening Test

Name | Mohd Suhail     /  (201301) 8267070086    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
Sir/Ma'am

Hope this mail finds well.

First of all  I will apologies to the customer for the inconveniences  and i can understand your problem and you don&#039;t worry about that.Try to make him understand that which addresse you mentioned for the product delivery that is changed and now product has shipped so it&#039;s not possible if you like you can place a fresh order with updated address. Team will try that  Sir  you will never face this issue again.
Have a great day ahead.

Thanks !

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi

Hope this mail finds you well

First of all I apologise for the inconveniences and I can understand your problem You don&#039;t worry about this.
As you told that you got the damage product.As I am checking in my system Ten days replacement policy is available on your product We will replace your product with a new unit as soon as possible Our team will visit at your address and They will replace your product.Please be available. Team will call you before coming.thanks for shopping from our website. Have a great day ahead

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