Subject: English Language Test - Ravi Kant Singh
From: Ravi Kant Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Sep 2022 07:17:41 -0400

| | Foreign Language Screening Test

Name | Ravi Kant Singh    /  (+91) 7503304903    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
We have heard your problem about the a product which you have ordered from our store's online website. We have check the in our system that why are you facing that problem and we found the mistake. The product (Handbag) While ordering that from our online store you have by mistaken filled the wrong address in it. That's why your product (Handbag) haven't delivered you you yet. So Please share your correct address with us and than after some time you will get your product which is you order. We are apologizing for the trouble you have faced because of us.

Thank You,
XXX Store

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

We are the Homebox Team and we have listed your problem and disscused with the seniors. The Homebox Company is apologizing for the trouble you have faced. We have already marked your complaint and in few days our team will come to your house and replace your TV Cabinet with the new and for causing you we are sorry again.

Homebox Team.

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