Subject: English Language Test - Abhishek Rastogi
From: Abhishek Rastogi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Sep 2022 01:55:47 -0400

| | Foreign Language Screening Test

Name | Abhishek Rastogi    /  (+91) 8299615256    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir, your order was shipped same day and the courier boy had gone to your address and tried to contact you by phone call but you phone was not reachable so no problem I am giving you courier partner number contact him to get your parcel thank you for contacting us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Hello sir, no problem let me check first that your product is under exchangeable system or not , Hello sir no problem I checked and your product is in exchangeable scheme so please first send me the photos of products where skratch and I need to talk hire authority so after talking I will contact you. Thank you

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