Subject: English Language Test - HASSAN RAZA
From: HASSAN RAZA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Sep 2022 01:08:37 -0400

| | Foreign Language Screening Test

Name | HASSAN RAZA    /  (+91) 7300966618    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good morning sir/mam
We are very sorry to inform you that our delivery partner is not able to deliver your products because the address you gave for the courier was wrong and because of that you haven't received your courier yet. Please provide your correct address and then we will deliver you as soon as possible.

Thank-you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good morning sir/mam
Myself Hassan Raza from Homebox team. I talk about your problem with our supervisor and they told us to inform you that we will change your TV cabinet under 2-3 days. Our service team will contact you soon and provide us the best service as per your demand. I hope this will be helpful for you.
Thank-you
Homebox team

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