Subject: English Language Test - T Sandeep
From: T Sandeep <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Sep 2022 00:59:11 -0400

| | Foreign Language Screening Test

Name | T Sandeep     /  (+91) 8897877640    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Madam we sincerely apologize for the late delivery we have been shipped to local couriers to deliver to data due to issues of address we can't be trace your current address so please provide your address and as soon as possible we going to send your order to your delivery address thanks for being the so patience.
Thanking you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sorry for  inconvince on Tv cabinet
As your query i gonna communicate with ours teams and know the issue as soon as possible if the Tv has scratch before installation or get damage while in transport . And if it happens on transport we replace it or if the scratch appears while leaving the store we refund back yours money we we apologies for It as much as we can slove yours query
THANKING YOU

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