Subject: Fw: English Language Test - Shoaib Ahmad
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Tue, 27 Sep 2022 14:10:24 +0000

looks ok, interview
________________________________
From: Shoaib Ahmad <[email-masked]>
Sent: Tuesday, September 27, 2022 7:29 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Shoaib Ahmad

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Shoaib Ahmad    /  (+91) 9639891139    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello sir,

Thankyou for reaching out to babyshop.com.

We are so sorry that you had to face this inconvenience. We have looked into the issue, and it seems that our courier personnel tried to reach at your given location . Unfortunately the location as per the courier was wrong .

Kindly set and check your delivery location again and call on 98XXXXXXX[courier service contact number]. You shall receive your order under 3 working days after verifying your address.

Please feel welcome to contact our support team at 98XXXXXXXX or reply to this email, and we'd be more than happy to help you.

Thanks,

Shoaib.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,

Thanks for letting us know about this faulty product. We'll do our best to assess the problem and determine exactly what went wrong with your TV Cabinet.

We have forwarded this issue to the head of the installation department. We will make sure that your TV Cabinet is replaced under 2 working days. In the meantime, we'd like to offer you a discount coupon for the inconvenience. We will be checking in with you in a few hours to update you on the status of your issue.

We'd like to offer our sincerest apologies for any inconvenience this may have caused.

Please let us know if we can answer any questions, and we'd be happy to help!

Thanks,

Shoaib.