Subject: Fwd: English Language Test - Neeraj Verma
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 27 Sep 2022 06:14:19 -0700 (MST)

Please evaluate this test. 

Thanks 

From: "Neeraj Verma" <[email-masked]> 
To: [email-masked], "Ashish Dabral" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, September 26, 2022 3:50:31 PM 
Subject: English Language Test - Neeraj Verma 

	
	
			Foreign Language Screening Test 
		Name 	Neeraj Verma / (110092) 8400137127 / [email-masked] 
Whats your first language 	English 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello abinav 

You have been using our product from so many years you are the valuable customer of our company ,as per you you are facing the problem that the product has not reached yet to your address that you have mention it,sorry for the inconvenience sir,the adress you have mentioned, our courier boy was not able to reache there because he told us the address was wrong ,pls kindly update your adress once again 

As always let me know if I can help you 

Sincerely, 
Neeraj verma 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello ,abdul 

As you told us that you had bought the 
tv cabinet from us , at the time of tv cabinet installation some scratches comes in your tv cabinet ,we feel deep regret for this ,but sir you are the valuable customer of our company ,as per the company policy we are going to return your money or change the product within 2 to 3 working days 

sincerely, 
Neeraj verma