Subject: Arabic Language Test - Shaikh Shahnawaz Alam
From: Shaikh Shahnawaz Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Sep 2022 08:39:26 -0400

| | Foreign Language Screening Test

Name | Shaikh Shahnawaz Alam    /  (110067) 7275483011    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

I received your message and feeling extremely sorry for your inconvenience and not getting the product you ordered.
I am continuously in touch with my relevant departments/team and try my best to resolve your issue at earliest priority. As I can see addresses is not correct and your order was shipped the day you ordered but due to some reason we couldn't reach to you . However don't worry we take it seriously irrespective of  fault commited by any medium we will resolve it soon and your product will be delivered soon.please co-operate with us.

Regards
Xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

We are sad to hear the product U received is not satisfactory and you want to return it as it has scratches.
Firstly let me know you  that our foremost priority is to provide best services to our customers and so inconvenience faced by you is extremely regretted . Now we will look into your complaint and as you know customer's satisfaction is too important to us so as per our company policy if there is any glitch/ mistake  from our side we will resolve your issue as soon as possible whether by refunding you or by providing best and satisfactory solution to you.

Regards
Homebox Team

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