Subject: English Language Test - Saifudheen Koolath
From: Saifudheen Koolath <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Sep 2022 03:57:03 -0400

Foreign Language
Screening Test

Name

Saifudheen
Koolath    /  (0091) 9567323259    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear valued customer,

We are sorry for the delay happened in the delivery of your product. We already
shipped your product and handed over to the courier service and you can track
the shipment through this link (link). Regarding your complaint we have already
contacted with the courier team and got informed that the address mentioned in
the package is not found.

So, we hereby kindly request you to verify the address through the website and
provide the correct address.

Thanks for your cooperation

Thanks and regards

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear Mr.
Abdul,

We would like to apologise for the inconvenience caused regarding your order
number…. We assure that your problem will be solved within 3 working days. We
kindly request you to upload your complaint through the link mentioned below
along with the photos of the damaged TV unit. Our concerned team will be
contacting you soon and replace the unit or you can request for the refund also.

If your complaint is not solved within 3 working days, you can directly contact
us through this email or contact number mentioned with this email.

Once again we are sorry for the mistake happened and thanks for your
understanding and cooperation.

With Best Regards