Subject: English Language Test - Riya Berry
From: Riya Berry <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Sep 2022 03:28:58 -0400

| | Foreign Language Screening Test

Name | Riya Berry     /  (+919) 7876314769    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey Lisa

Thank you for pointing us to the problem.  I understand this must be frustrating for you.

I will get in touch with out product team and will get back to you within thirty minutes. If you have any questions, please feel free to reply to this mail.

Cheers,
Riya

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey Abdul

I am really sorry you had to spend time figuring this out. I understand this must be frustrating for you.

I've revealed this to the company already. Allow me to get back to you in 2-3 hours. :-)

Cheers,
Riya

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