Subject: English Language Test - Suhel Khan
From: Suhel Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Sep 2022 01:18:45 -0400

| | Foreign Language Screening Test

Name | Suhel Khan    /  (+91) 8273443336    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/Ma'm

Due to wrong wrong address, the courier is unable to reach you please send us your correct address that we can reach you.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir/Ma'am

Your product is in replacement policy. So our team will replace your product. Please wait for 7 working day.

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