Subject: Arabic Language Test - Md Abrar Alam
From: Md Abrar Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Sep 2022 23:10:11 -0400

| | Foreign Language Screening Test

Name | Md Abrar Alam    /  (500008) 9354252861    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

A customer is demanding a phone call to solve their issu, but you don't after phose support and/ or aren't able to call them. They may be threatening to escalate above you or cancel altogether.
Some content during the calling.
Hello, how May i assist you today?
We have received your message and we are working on it.
We are still working on your case.

Thank you for reaching out.
We appreciate your patience and will be happy to solve this issue for you. I'd gladly respond to any question through email or we can schedule a call for. You.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

First of all your steps should be laid out clearly, linking to relevant pages, such as your online portal.
Login to our online return portal using your email address and order ID.
Choose the products you wish to return or exchange from your order.
Print your prepaid shipping label that you will receive by email.
Formulate a small return policy. Automatic return to save time.
Make the return policy prominent.If you offer free returns, flaunt it.
Make your policy flexible during holidays.

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