Subject: English Language Test - Afzal Rashid
From: Afzal Rashid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Sep 2022 15:16:20 -0400

| | Foreign Language Screening Test

Name | Afzal Rashid    /  (9628227257) 8112891778    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/madam,

Hope you will be fine.

We regret to know this that you haven't receive your order on time.
We want to inform that the order was delivered on time from our end but due to mismatch of address at courier company the order would not delivered.
And now we have rectified the error and we will be providing your order shortly.

For any further assistance please revert us or call us on 000 000 000 anytime (24/7)

Thanks & Regards,
ABC Company Pvt. Ltd.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,

Hope you will be fine.

We really regret and apologize for the inconvenience caused to you.

We have taken this into notice and forwarded the details to our concerned team to check and resolve the issue. And after all prechecks our team will be providing the  option either for exchange or refund of the whole amount. Whatever will be possibility we will try our best to satisfy your experience.
We are ensuring you to not worry our team will get back to you as soon as possible since your concern has been marked on high priority.

For any further assistance please revert us or call us on 000 000 000 anytime (24/7)

Thanks & Regards,
Homebox Team

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