Subject: English Language Test - Kunwar Kharbanda
From: Kunwar Kharbanda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Sep 2022 12:15:47 -0400

| | Foreign Language Screening Test

Name | Kunwar Kharbanda    /  (110008) 8285322545    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Maa'm
The delivery person tried to reach you  at your location to deliver  you the ordered #product, However, our delivery boy was unable to find your location or make any contact with u. I would request you to kindly recheck your delivery location and contact information again. The delivery person will try to deliver your product tomorrow again.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir,
We are really for the problem you are facing and I would like to inform you  that I have forwarded your  request to our agent and he will reach out to your address for the product inspection and  if it meets the company's guidelines  your product shall be replaced with the new product.

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