Subject: English Language Test - Himanshu Shahi
From: Himanshu Shahi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Sep 2022 11:57:58 -0400

Foreign Language
Screening Test

Name

Himanshu
Shahi    /  (91) 9910568472    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello, Customer name,

As I can see we shipped your item and provided it to the courier service on the
same day you order but the courier service informed us that the address provided
to them is wrong

So, can you please provide the correct address to us?

We apologize inconvenience caused by the courier service

Thanks and regards

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hello Abdul,

As I have gone through your query it would be more helpful if you tell me
whether the scratches on the cabinet are made while installation or if it's
from the courier side.

It's nothing about to worry I will help you out in this situation.

Thanks and regards