Subject: English Language Test - Kamsala Mubashira
From: Kamsala Mubashira <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Sep 2022 08:29:33 -0400

| | Foreign Language Screening Test

Name | Kamsala Mubashira     /  (515865) 7674012592    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi
We have just received your request.we will get back to you within 2 working days. For the record,your support ticket number is ABC235. Please present it for all future correspondence.
Thank,
The support team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey Abdul,
Iam really sorry you had to spend time figuring this out. I understand this must be frustrating for you.
I've relayed this to our e- commerce company team already. Allow me to get back to you in 2 to 3 hours. :)
Cheers,
Mubashira

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